Servio Ltd

The Servio Case Study

Operating from its base in Basingstoke, Servio has been offering a complete maintenance service for all the mechanical, electrical and air conditioning systems within client buildings for over 25 years. Servio offers not only thorough knowledge and expertise in all systems and services, but also an understanding of the commercial pressures that require businesses to keep running and keep maintenance costs to a minimum.

The Challenge

As a mature, growing business Servio faced challenges managing increasing levels of paperwork and client expectations. Service controllers needed real-time access to their field engineering teams and to be able to plan and schedule work effectively.

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The Solution

“From the initial discussion we had through to the implementation and eventual roll out of the system Protean were absolutely brilliant” says Director Barrie Phillips, “I remember the go live day, we had one of their support guys on site to help deal with any last minute issues – there were none ! By 10am we were drinking coffee and chatting.”

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Conclusion

Barrie concludes, “As a business owner you need to be sure you have good systems in place so that staff can undertake their work quickly and efficiently. I have no problem recommending Protean, we are all very happy with the system.”